SAS says its upgraded SAS Warranty Analysis 4.1 software will give Sub-Zero, Shanghai General Motors, Whirlpool and other customers an even stronger competitive edge for identifying and resolving emerging quality issues more quickly and preserving brand value and customer satisfaction more easily.

“As a premier brand, Sub-Zero requires a premier solution,” said Josh Becker, Manager of Reliability for Sub-Zero. “SAS has always provided an excellent return on our investment. With this new release, SAS continues to add valuable functionality to an already excellent product, showing they deserve to be called the market leader in warranty analysis. We are especially looking forward to the integrated text analysis offered in the new product. This will further empower our business analysts in their quest to extract value from our warranty data.”

SAS Warranty Analysis 4.1 helps manufacturers take full advantage of the mountains of warranty and quality data collected from sources such as call centers and customer surveys. For example, SAS Warranty Analysis 4.1 can comb through hundreds of thousands of potential issues to automatically notify an automotive engineer of an issue with anti-lock brakes. Then, based on technician comments and other data, the software determines that the problem is warped rotors – but only from a specific supplier and only when used in hot regions. With clearer vision, the manufacturer can put corrective measures into place rapidly to protect brand value and customer satisfaction. Using SAS, manufacturers cut months out of this process.

Enhancements to SAS Warranty Analysis 4.1 automate and accelerate the time-consuming process of sifting through thousands of claims to identify the root cause of problems. By integrating text and data analysis with a new, warranty-focused user interface, SAS allows manufacturers to take the right actions more swiftly than ever.